I did the first workout of week 3. It kicked my butt! I really enjoyed it. I need to take the next workouts & just shut up about them until after I do them. They aren't what I'm used to seeing & get freaked out by that.
The last part of the workout called for 20 minutes on the elliptical. I walked over to the elliptical cross-trainer area to find them all taken & was headed toward the "regular" ellipitcals when I spotted it...The MOTHER of all machines in my opinion. The Cybex Arc Trainer!!! I almost squealed with excitement. I used one at Wendy's when I was there & LOVED it. I am so happy to have one at our gym.
Wendy emailed Cathy--basically saying that she was embarrassed that she had referred us & that we are not getting our workouts. Of course it was excuses, "everyone is loving the program & I sent it out blah blah blah." I am loving the program but I am not loving the lack of response.
I sent this email on Sunday:
From: Deb Laks
Subject: "Hot" question
Sent: Nov 8, 2009 6:06 AM
I was just wondering how often our workout plans are going to change throughout the 10 week HFH program? I've been doing the original workouts for two weeks now & couldn't remember if you said they would change after 2 weeks or a month so I thought I would get clarification. Thanks!
Got this response:
Nov 8 (3 days ago)
I will resend u the second phase babe. It changes every two weeks and so does nutrition!! Sending u shortly!
When I didn't get the second phase (and the babe thing is annoying as hell to me but I'll deal for 10 weeks) I sent this email yesterday AM:
I still have not received phase two. Will I get it today? Thanks
Sent from my iPhone
I got the crickets...
Wendy sent an email on our (mine & Barbs) behalf & literally within 3 minutes of her telling us that she had I got my workouts from Cathy. At some point it was suggested that I check my spam folder...I check my spam folder every time I empty it because I've had other emails go there accidentally. However, I have been receiving everything else from Cathy & her crew so I know that isn't what happened. I don't know what is wrong with her email server but it isn't working.
I sent her an email telling her that I had hoped this incident isn't indicative of her customer service. I don't know; I'm glad it wasn't expensive but I'll be glad when it's over.